Field workforce management requires much more logistics than the traditional one. Mobile workforce apps can streamline these processes, providing the staff with access to information anytime, anywhere. What are other reasons why it’s worth investing in it?
Field management has its own rules, and solutions borrowed from traditional management do not really apply to it. While the centralized companies naturally have a relatively high level of control over the processes, things are radically different in fieldwork.
In such a model, it’s harder to monitor the operations, collect data and find fields for improvement. Fieldwork is also more complicated in terms of communication, which often results in employees staying on the hotline instead of focusing on their duties.
The companies can fix these issues by introducing a mobile workforce system – a platform of information exchange that allows both sides to stay updated regardless of where they are and always stay organized. Why is it worth investing in it?
#1 More effective quality control
Controlling the quality of fieldwork is challenging, but with the mobile workforce apps, the staff can provide the necessary data with no effort. The company can prepare standardized protocols that the employees will fill and update after finalizing any activity or project. They may involve written information as well as photos. Advanced workforce apps use NLP and other AI-based technologies to extract knowledge from the protocols and classify and sort data. The company can generate reports on their basis to search for a room for innovation in terms of quality.
#2 Better information exchange
Equipped with mobile devices and workforce apps installed, field workers can access information anytime, checking the project details such as previous contractors or materials and equipment used. They can also add their comments and easily find the contact details of the people responsible for the project and the customers. It facilitates real time communication – instead of calling every time, they can exchange information within the app, making it visible for anyone and leaving its trace. Some mobile workforce apps have functions available offline, making the information available in any conditions.
Developing a workforce mobile app or paying for a SaaS version generates cost but in the long run, the company’s always saving with such support. The processes get streamlined, the field service staff becomes more productive and traceable, and customer satisfaction increases as a result of faster and more accurate work.